Frequently Asked Questions

Add items to cart, log in or create an account, go to checkout, enter your delivery address, choose an available delivery date and time, then select a payment method and place the order.

Yes. Checkout requires a registered account so we can keep delivery details, order history, invoices, payment status, and support records together.

A recommended Google address helps avoid street, city, or postal-code mistakes. If a recommendation appears, choose it and refresh the delivery schedule.

Please contact support as soon as possible. Once staff start picking, weighing, or dispatching the order, some changes may no longer be possible.

Toronto, North York, Scarborough, Markham, Richmond Hill, and nearby areas often have faster delivery. East York, Aurora, Vaughan, Mississauga, Etobicoke, and extended zones may have different dates, thresholds, or fees. Checkout shows the live option for your address.

Capacity, special dates, weekly closures, weather, and operations settings can close dates. The checkout calendar shows available choices.

Same-day delivery normally uses a 3:00 PM EST cutoff, but staff can adjust it in the admin settings. The checkout page is the final source of truth.

Please make sure someone can receive the order during the selected delivery time. Missed delivery can affect frozen, fresh, or fragile items and may require a second arrangement.

The site can support Stripe credit card, eligible wallet payments, PayPal, eTransfer, WeChat Pay, Alipay, and cash on delivery options. Available methods may vary by order and admin settings.

Saved cards are stored securely by Stripe. Superwafer does not store the full card number. Your account only shows brand, last four digits, and expiry.

Some items are sold by lb or KG. Staff confirm the actual weight after picking, so saved cards help us refund or collect the final difference smoothly.

PAD is a Canadian bank-account debit authorization. Bank debit can take a few business days to confirm and may be used for eligible orders and later adjustments.

Checkout uses an estimated weight first. After staff weigh the actual item, the final amount may be adjusted with a refund or additional charge.

At checkout you can choose whether substitutions are allowed. If substitutions are not allowed, unavailable items are usually refunded or removed.

Log in and enter the coupon in the cart or checkout area. Coupons may have minimum spend, expiry date, and product restrictions.

After logging in, go to My Account or My Orders to see order status, invoices, payment status, and support adjustments.